Refund Policy

Last updated May 20, 2023

Thank you for shopping at Mobicom Mall. We want you to be completely satisfied with your purchase, and we strive to provide a hassle-free refund process. Please review the following information regarding refunds:

1. Eligibility for Refunds:

• Refunds are only applicable for eligible items that meet our return policy criteria (please refer to our Return Policy for more details).
• Items must be unused, in their original packaging, and in the same condition as when you received them.

2. Return Shipment and Refund Process:

• To initiate a refund, you must first return the item(s) according to our return policy.
• Once we receive the returned item(s) and verify that they meet the return policy criteria, we will initiate the refund process.
• Refunds will be processed within 7 business days after the return shipment is received and inspected.

3. Refund Method and Timing:

• The refund will be issued to the original payment method used for the purchase.
• Please allow additional time for the refunded amount to reflect in your account, as the processing time may vary depending on your bank or payment provider.

4. Refund Exceptions:

• In certain cases, a refund may not be possible or may be subject to specific conditions:

• Perishable goods, such as food or flowers, are non-refundable.
• Personalized or customized items may not be eligible for a refund unless they are defective or incorrect due to an error on our part.
• Gift cards or vouchers are non-refundable and cannot be exchanged for cash.

5. Return Shipping Costs:

• The customer is responsible for the return shipping costs, except in cases where the return is due to a defective or incorrect item received. In such cases, we will provide a prepaid shipping label or reimburse the return shipping costs.

6. Contact Us:

• If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and provide any necessary clarification.