Last updated May 20, 2023

Thank you for shopping at Mobicom Mall. We want you to be completely satisfied with your purchase, and we strive to provide a hassle-free refund process. Please review the following information regarding refunds:

1. Eligibility for Refunds:

Refunds are only applicable for eligible items that meet our return policy criteria (please refer to our Return Policy for more details).
Items must be unused, in their original packaging, and in the same condition as when you received them.

2. Return Shipment and Refund Process:

To initiate a refund, you must first return the item(s) according to our return policy.
Once we receive the returned item(s) and verify that they meet the return policy criteria, we will initiate the refund process.
Refunds will be processed within 7 business days after the return shipment is received and inspected.

3. Refund Method and Timing:

The refund will be issued to the original payment method used for the purchase.
Please allow additional time for the refunded amount to reflect in your account, as the processing time may vary depending on your bank or payment provider.

4. Refund Exceptions:

In certain cases, a refund may not be possible or may be subject to specific conditions:

Perishable goods, such as food or flowers, are non-refundable.
Personalized or customized items may not be eligible for a refund unless they are defective or incorrect due to an error on our part.
Gift cards or vouchers are non-refundable and cannot be exchanged for cash.

5. Return Shipping Costs:

The customer is responsible for the return shipping costs, except in cases where the return is due to a defective or incorrect item received. In such cases, we will provide a prepaid shipping label or reimburse the return shipping costs.

6. Contact Us:

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and provide any necessary clarification.