This Refund and Returns Policy is last updated May 20, 2023

Thank you for shopping at Mobicom Mall. We value your satisfaction and want to ensure a hassle-free shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Timeframe:

You have 7 days from the date of delivery to initiate a return.

2. Eligibility for Returns:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Some items, such as perishable goods, gift cards, and personalized products, may not be eligible for return. Please refer to the specific product listing for details.

3. Return Process:

To initiate a return, please follow these steps:

Contact our customer support team within the 7-day return timeframe to request a return.
Provide the order details and the reason for the return.
Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
Package the item securely, including all original accessories and documentation.
Ship the item back to the designated return address, as provided by our customer support team.
Once we receive and inspect the returned item, we will notify you about the status of your return.

4. Return Shipping Costs:

The customer is responsible for the return shipping costs, except in cases where the return is due to a defective or incorrect item received. In such cases, we will provide a prepaid shipping label or reimburse the return shipping costs.

5. Refunds:

Upon approval of the return and inspection of the item, we will process the refund within 7 business days.
The refund will be issued to the original payment method used for the purchase.
Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.

6. Exchanges:

We currently do not offer direct exchanges. If you need a different item, color, or size, please initiate a return as described above and place a new order for the desired item.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return or replacement, depending on the specific case.

8. Refund Policy:

For more information about refunds, please refer to our Refund Policy page.

9. Contact Us:

If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer support team. We’re here to assist you.